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Implementation & Training

Get up and running quickly

Our proven implementation methodology has been developed with your needs in mind. We provide an easy to follow implementation path with considerable guidance for your teams to deliver a successful Go Live.

Our customized training solutions ensure your users are rapidly up to speed and able to make the most of the Master Terminal solution. With our on-site support at key points throughout the project, and an implementation record second to none in the industry, you can be assured that Master Terminal will be implemented with minimal disruption to your operations.

Download Smoothing your TOS implementation white paper

"Jade's implementation methodology is clear and simple. Their entire team approach the process with professionalism, and they ensured success in our case by configuring our system and developing customizations very fast."

Genaro Mendez
Director of Information Technology,



We have implemented Master Terminal at more than 70 terminals around the globe. We know what we’re doing. In fact, our global team of experts are regarded as industry leaders in general cargo, RORO, and container terminal management solutions.

Risks attach to all technology implementations. However, we customize the process for each client, which minimizes the potential for error and disruption.

With our clients, we determine the optimum mix of process improvement and product functionality, and the best implementation pathway and adoption program.

We also build training plans to transfer knowledge and bring super-users up to speed.

This is how we work


  • Prepare the change management plan.
  • Commence terminal readiness tasks.
  • Both organizations assign resources.
  • Agree on the project charter.


  • Run the project initiation meeting to lay out expectations.
  • Agree on the scope, budget, and high-level schedule.
  • Set up the infrastructure and connectivity to run the system.
  • Sign the project initiation document.

Planning & Analysis

  • Conduct the business process analysis on site.
  • Assess the current state and define the future state (aligned with Master Terminal).
  • Decide on process changes or system changes.
  • Specify the points of integration and EDI that will need to be developed.
  • Sign off the planing and analysis report.

Configuration & Training

  • Configure the system.
  • Train the super users.
  • Train end users.
  • Deliver any enhancements, EDI, and integration work.
  • Conduct user acceptance testing and confirm data migration works.
  • Sign off user acceptance testing.

Go Live

  • Create a Go Live plan and run a trial Go Live.
  • Ensure all customers and partners are ready for Go Live.
  • Conduct the final data migration.
  • Switch over running the operations using Master Terminal.
  • Immediate Go Live support from the project team.

Transition to Operation

  • Transfer the responsibility from the project team to the support and maintenance team.
  • Run a project implementation review.
  • Close the project.


Training is the key to a successful implementation. Master Terminal TOS implementations are not only a technical project, but are as much a change management exercise to help your staff learn, adopt, and use new processes and systems. Training is the key enabler of this change. We use a ‘train the trainer’ approach, with two steps to training: super user training and end user training. 

"Working with Jade gave us confidence that the implementation would deliver us the operational efficiencies we were looking to gain in our business. Jade's flexibility and training enabled our staff to adapt quickly to the new technology."

Dennis Rhodes
Diversified Port Holdings


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Learn about Master Terminal TOS

Learn how agile ports use Master Terminal to compete against the biggest and best in the world’s toughest industry and come out on top.

Support for Master Terminal systems

To give your organization the ability to think and act strategically, your systems must run day and night with increasing intelligence, better efficiency, and without fail. You need industry-leading support services. You need Master Care.

Got a complex logistics problem?

Talk to us. Email info@jadelogistics.com

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