Training is essential to a successful implementation. Master Terminal TOS implementations are not only a technical project, but are as much a change management exercise to help your staff learn, adopt, and use new processes and systems.
Master Terminal training is the key enabler of this change. We use a ‘train the trainer’ approach, involving two steps: super user and end user training.
- A structured approach
Our focus on business processes is reflected in our approach to training — we train a process, not a module of features. This structured approach enables end users to clearly understand how they should be using the new system.
- Configured test system
Super user training is usually delivered in a classroom environment, and is supported by training guides and the Master Terminal test system, which is configured for training and practice.
- Involving super users throughout
We include your super users in the preparation and configuration stages so they are involved in defining future processes.
- Plans and schedules
Your super users and end users will be provided with a detailed training needs analysis, training plan and schedule.
- A configured system
We will provide the configured system with client data in it, ready for training.
- Comprehensive training materials
Your users will be provided with training manuals which include practice exercises.