Training is essential to a successful implementation. Master Terminal TOS implementations are not only a technical project, but are as much a change management exercise to help your staff learn, adopt, and use new processes and systems.
Master Terminal training is the key enabler of this change. We use a ‘train the trainer’ approach, involving two steps: super user and end user training.
A structured approach
Our focus on business processes is reflected in our approach to training — we train a process, not a module of features. This structured approach enables end users to clearly understand how they should be using the new system.
Configured test system
Super user training is usually delivered in a classroom environment, and is supported by training guides and the Master Terminal test system, which is configured for training and practice.
Involving super users throughout
We include your super users in the preparation and configuration stages so they are involved in defining future processes.
Plans and schedules
Your super users and end users will be provided with a detailed training needs analysis, training plan and schedule.
A configured system
We will provide the configured system with client data in it, ready for training.
Comprehensive training materials
Your users will be provided with training manuals which include practice exercises.