Our service program, Master Care, supports Master Terminal customers from initial configuration right through to day-to-day use of Master Terminal. Master Care support spans application support, software updates, support for database and runtime environments, 24/7 systems monitoring, incident management, and helpdesk. We leave nothing to chance. Application support staff are ready to provide personal assistance. View the Master Care fact sheet.
Master Care support offers significant advantages to all Master Terminal customers.
Lower total cost of ownership
Master Terminal customers tap into a large service organization with automated systems that streamline upkeep. Customers benefit from scale, offered by our one-to-many service platform.
We’ve got you covered
Master Terminal must be there when you need it. We make that happen. In the background, our service team follows a schedule of software updates and operating systems maintenance. We constantly monitor servers, applications, capacity, and performance. When you need help, our experts are a phone call away. Master Care also manages daily backups and secures multiple copies of data both on- and off-site. Should it be required, we also offer a mirrored standby (DR) site.
Stay compatible with the latest technology
Master Terminal customers can subscribe to software updates. With Master Terminal online active management, updates are applied automatically, so your Master Terminal system stays current with the latest hardware and operating systems.
- Keep your system current
Your Master Terminal installation will be maintained to the latest (or latest -1) release, keeping you up-to-date with the latest functionality and performance improvements.
- Stay safe
Your system is protected by best-practice security processes
- Amazon cloud support
Master Care supports client systems hosted by Amazon web services
- Forget about IT
IT isn’t your problem. Master Care online active management takes care of mandatory IT upkeep and problem detection and resolution.
- No hidden surprises
Master Care support services are delivered for a set price. Unless your installation is significantly changed, there will be no surprises.
How to assistance
Software fixes and workarounds
Master Terminal application and interfaces
Performance and capacity thresholds
Operating systems status
Process monitoring (backups and deployments)
Online active management
Application software and configuration
Database software and database administration
Runtime software environment
Server operating systems
Security configuration management
Master Terminal service packs and new releases
Database and runtime environment service packs and new releases