“Proven technology and strong support network gave us confidence that Master Terminal would enable us to compete for new business, increase efficiency, security and consumer confidence, while reducing our costs.”

Alice Torkornoo General Manager – Marketing and Business Development Ghana Ports and Harbours Authority

Our service program, Master Care, supports Master Terminal customers from initial configuration right through to day-to-day use of Master Terminal. Master Care support spans application support, software updates, support for database and runtime environments, 24/7 systems monitoring, incident management, and helpdesk. We leave nothing to chance. Application support staff are ready to provide personal assistance. View the Master Care fact sheet.


Master Care support offers significant advantages to all Master Terminal customers.

Lower total cost of ownership
Master Terminal customers tap into a large service organization with automated systems that streamline upkeep. Customers benefit from scale, offered by our one-to-many service platform.

We’ve got you covered
Master Terminal must be there when you need it. We make that happen. In the background, our service team follows a schedule of software updates and operating systems maintenance. We constantly monitor servers, applications, capacity, and performance. When you need help, our experts are a phone call away. Master Care also manages daily backups and secures multiple copies of data both on- and off-site. Should it be required, we also offer a mirrored standby (DR) site.

Stay compatible with the latest technology
Master Terminal customers can subscribe to software updates. With Master Terminal online active management, updates are applied automatically, so your Master Terminal system stays current with the latest hardware and operating systems.

  • Keep your system current
    Your Master Terminal installation will be maintained to the latest (or latest -1) release, keeping you up-to-date with the latest functionality and performance improvements.
  • Stay safe
    Your system is protected by best-practice security processes
  • Amazon cloud support
    Master Care supports client systems hosted by Amazon web services
  • Forget about IT
    IT isn’t your problem. Master Care online active management takes care of mandatory IT upkeep and problem detection and resolution.
  • No hidden surprises
    Master Care support services are delivered for a set price. Unless your installation is significantly changed, there will be no surprises.

Application support

How to assistance

24/7 helpdesk


Software fixes and workarounds

User feedback

Live monitoring

Master Terminal application and interfaces

Performance and capacity thresholds

Operating systems status

Server health

Process monitoring (backups and deployments)

Online active management

Application software and configuration

Database software and database administration

Runtime software environment

Server operating systems

Security configuration management



Software subscription

Master Terminal service packs and new releases

Database and runtime environment service packs and new releases

Our clients and partners